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There are three ways to send notifications to your users:

In-app notifications

Add notifications component within your app.

Email notifications

Send email notifications to your users.

Webhooks

Send notifications to other channels like Slack.
Notifications for private comments only go to users who can see the comment, on every channel. Learn more →

In-app notifications

Add notifications component within your app. Learn more about In-app notifications.

Email notifications

You can enable email notifications to send out emails whenever you @mention a user in the Comments feature or when another user replies to your comment. There are two ways to trigger email notifications: Webhooks and SendGrid.

Webhooks for non-SendGrid services

To learn how to trigger email notifications via Webhooks please refer here.

SendGrid Integration

To enable Email Notifications, go to the Configurations -> Email Service in the Velt Console, or click here. For SendGrid integration, provide the following details:
  • SendGrid API Key
  • SendGrid Email Template ID for Comments feature
  • ‘From’ Email Address
The ‘From’ Email Address needs to be whitelisted from your SendGrid account or else it will not work.

Email Template Data

The following fields are sent to Sendgrid: These are the older fields that will be deprecated soon. These are already contained in the fields above:

Sample Payload sent to SendGrid

Download Sample Email Template

We have provided this sample HTML email template you can use for your SendGrid email template: Download Link

Webhooks

Send notifications to other channels like Slack. Learn more about Webhooks.